Home Town Restyling

by Emily Blackburn

Hiawatha, Iowa
GQ All-time Recommend Rate: 95%
GQ 2022 Recommend Rate:
Number of Jobs in 2022:
Type of Firm: 
Home improvement/Replacement
Tom Casey

QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?

We set proper expectations of installation timelines at the time of the sale.  We use employee labor so we are able to maintain our high standards for installation.

QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?

I would characterize our employees as happy.  We have a high percentage of our employees that have been here 5, 10, even 20+ years. 

We pay well with an aggressive 401k match.

We do a lot of employee related team building activities.  Pot lucks, food trucks, paintballing, bicycle ride, family night at the ballpark, kayak trip, trap shooting.

QR:Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.

Yes, we have a purpose-driven organization.  We have our companies Core Values hung in every manager’s offices.  We use that a a daily reminder of our Mission.  They are:

  • Customer!
  • Respect
  • Accountability
  • Committed
  • Reputation

Related Posts

Leave a Comment

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Accept Read More