House to Home Solutions

by Emily Blackburn

Rockville, Md.
GQ All-time Recommend Rate: 99%
GQ 2022 Recommend Rate:
Number of Jobs in 2022:
Type of Firm: 
Design/Build, Full-service Remodeler
Daniel Carrero

QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?

We have always work hard at making sure our clients come first and are happy at the end of the day. In remodeling something can go wrong on any project and most likely something will go wrong, its how the company addresses those issues and manages them is what sets one company apart from another. Seeing our track record for satisfied customers goes to show you that we are there to make sure the customer is happy at the end. It all starts with communication. We provide our client with our working productions schedule as well as perform daily logs with pictures and short description of what was done each day and what the plan for the following day is. Open and constant communication.

QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?

We start with respecting our employees and treating each and everyone as part of the team. That includes our Sub-Contractor Trade Partners. We all have a part in making for a successful project and happy customer. We provide top of industry benefits and want them to enjoy coming to work.

QR:Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.

We try everyday to set the standard for our industry. By being innovative in our processes and creating systems that others want to emulate. We strive to be better tomorrow than we were today. Constantly learning and teaching. The more you give the more you learn and get back.

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