Dumfries, Va.
jabsinc.com
GQ All-time Recommend Rate: 99%
GQ 2022 Recommend Rate: 94%
Number of Jobs in 2022: 230
Type of Firm: Design/Build
CEO: Christopher Jabs, Timothy Jabs
QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?
We keep in close contact with our clients by phone and by email before we work for them and constantly when work is being performed at their house. When we send a proposal, we follow up to see if they received the quote, if they have questions or would like us to meet with them again.
We spent a good amount of time calling all over to get the best prices on items needed and to find what we needed when it was challenging. We keep good records of who has the best prices on items we use often, and look for ways of saving the clients money anytime we can.
QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?
We would say our employees are happy. No one is going to be happy all the time, but we have an open door policy for our employees to discuss any concerns they have. We have regular company meetings where we provide food and drinks. We also schedule fun activities throughout the year where families are invited.
We take into consideration personal things that come up with each employee and we understand when they need to be off to take care of things.
QR: “Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.
Mainly we operate with a quality craftsmanship mantra, where we teach our staff to provide high quality workmanship and take our time to explain why we do certain things. We are a family company who treats all of our employees like family. We feel that is why we have the longevity that we do with our employees.