GQ All-time Recommend Rate: 100%
GQ 2021 Recommend Rate: 100%
Number of Jobs in 2021: 211
Type of Firm: Design/Build, Full-service Remodeler
CEO: Christopher Jabs, Timothy Jabs
Business technology and business software are offering new ways for remodelers and home improvement professionals to improve client experience and customer satisfaction. In what ways are you using software or technology to improve client experience?:
We use Guild Quality surveys exclusively for our clients.
Rising costs for labor and building materials along with higher inflation on everything else is forcing remodelers and home pros to raise prices dramatically. Tell us about the most effective ways you are passing along these rising prices to your clients?:
When we prepare estimates, we are getting the most accurate pricing. On certain volatile material jobs, we will include a statement on the proposal that material pricing is subject to change before signing a contract.
Supply shortages have required you to ask clients to go back and pick another finish or building material. What are your tips for handing these product trade-off conversations?:
We are reaching out to multiple suppliers constantly to see who as materials readily available for our clients. Our vendors often offer that information so we provide samples to clients that we know are available.