JD Hostetter

by Emily Blackburn
Tom Pantzer

Indianapolis, Ind.
GQ All-time Recommend Rate: 96%
GQ 2021 Recommend Rate: 92%
Number of Jobs in 2021: 300
Type of Firm: Home improvement/Replacement
CEO: Tom Pantzer

Business technology and business software are offering new ways for remodelers and home improvement professionals to improve client experience and customer satisfaction. In what ways are you using software or technology to improve client experience?:

We are using CRM and Estimating tools to give accurate and timely estimates. Hover has helped with customer designs and color selections. JobNimbus allows us to track, build estimates, work orders, and invoice customers.

Rising costs for labor and building materials along with higher inflation on everything else is forcing remodelers and home pros to raise prices dramatically. Tell us about the most effective ways you are passing along these rising prices to your clients?:

We have gone to 30 days pricing holds and instructed clients that we will only hold pricing with deposits. We are also trying to quickly and efficiently get estimates out. We have also started to price jobs with some built in costing for slight price increases.

Supply shortages have required you to ask clients to go back and pick another finish or building material. What are your tips for handing these product trade-off conversations?:

We have luckily not had to do this as of yet, but we have had to tell customer that items have been delayed and some items are beyond 3 months. It does make for a difficult conversation but keeping them informed has been the biggest help.

Related Posts

Leave a Comment

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Accept Read More