Karin Ross Designs
Lees Summit, MO
GQ All-time Recommend Rate: 100%
GQ 2020 Recommend Rate: 100%
Number of Jobs in 2020: 50
Type of Firm: Design/Build
CEO: Karin Ross
1. Demand for services is stronger than ever. Supply delays are widespread. Building product prices are rising. Please name the concrete steps you take to keep customers satisfied as timelines and prices are fluctuating?
Client is informed and kept up to date with all changes. If price increase is a concern, client is given different product options to replace the items that are in backorder or have experienced higher cost.
2. A good remodeling or home improvement firm knows the limits of its capabilities to take on additional work. What do/would you communicate to clients when you cannot handle their job and must decline their inquiry?
We do not take all jobs/ inquiries that come our way. We take only the ones that we are sure we can take care on. People appreciate when we are honest and let them know that unfortunately we cannot accept their job at this time.
3. During busy times like these, operational adjustments are needed in order to take on more work, often with the same level of staffing. What steps have you taken to ensure a quality experience despite the added workloads for your team?
Increase in pay for the staff to make sure staff feels inspired to take care of the extra issues that are brought due to COVID. But ultimately the team works very well together and together we push forward.