Karin Ross Designs
Lee’s Summit, MO
GQ All-time Recommend Rate: 100
GQ 2019 Recommend Rate: 100
Number of Jobs in 2019: 63
Type of Firm: Design/Build
CEO: Karin Ross
The COVID-19 pandemic changed homeowner interactions. What measures do you use to signal an extra level of care when working in or around a client’s home?
We put barriers in place between work space and living spaces in client’s homes. We are limiting the amount of people that enter the job site.
Seamless communication technology is now both necessary and expected. How have you used new technology platforms to promote better customer communication and satisfaction?
We use Facetime and Zoom which helps tremendously as client can see products. In many cases we do side curb sample drop offs as well so that client can see all samples in person as well.
What was your message to clients with projects in progress in order to keep them happy and satisfied during the uncertainty of the stay-at-home period?
“We are in this together” made its way through as it was used everywhere also and people related to it. Ultimately it was true, as humans we are together in the fight for survival.