Kubala Home Improvements

Patrick Kubala

Ludlow MA
www.kubalawindows.com
GQ All-time Recommend Rate: 99%
GQ 2020 Recommend Rate: 99%
Number of Jobs in 2020: 230
Type of Firm: Full-service Remodeler
CEO: Patrick Kubala

1. Demand for services is stronger than ever. Supply delays are widespread. Building product prices are rising. Please name the concrete steps you take to keep customers satisfied as timelines and prices are fluctuating?

Communication and realistic expectations

2. A good remodeling or home improvement firm knows the limits of its capabilities to take on additional work. What do/would you communicate to clients when you cannot handle their job and must decline their inquiry?

We are realistic with expectations and explain that if we cant do a fantastic job, than we would rather not do it at all.

3. During busy times like these, operational adjustments are needed in order to take on more work, often with the same level of staffing. What steps have you taken to ensure a quality experience despite the added workloads for your team?

Cross training of staff, being creative, and hiring additional staff.

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