Lakeside Renovation & Design

by Emily Blackburn

Matt Merrifield

St. Charles, MO
GQ All-time Recommend Rate: 95%
GQ 2020 Recommend Rate: 92%
Number of Jobs in 2020: 500
Type of Firm: Design/Build, Full-service Remodeler, Home improvement/Replacement
CEO: Matt Merrifield

1. Demand for services is stronger than ever. Supply delays are widespread. Building product prices are rising. Please name the concrete steps you take to keep customers satisfied as timelines and prices are fluctuating?

We communicate very clearly the timelines we have and we want to be fair and true to our price. We offer 30 days for any price we give, and constantly try and make sure we are healthy and fair with pricing and adjustments costing.

2. A good remodeling or home improvement firm knows the limits of its capabilities to take on additional work. What do/would you communicate to clients when you cannot handle their job and must decline their inquiry?

We always try and refer them to an expert in their area they are desiring.

3. During busy times like these, operational adjustments are needed in order to take on more work, often with the same level of staffing. What steps have you taken to ensure a quality experience despite the added workloads for your team?

We have continued to add staffing on every level to make sure we continue to scale with the business.

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