Portland, Ore.
lifetime-remodeling.com
GQ All-time Recommend Rate: 97%
GQ 2022 Recommend Rate: 100%
Number of Jobs in 2022: 52
Type of Firm: Design/Build, Full-service Remodeler
CEO: Gino Streano
QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?
Implemented flexible work from home schedules, utilized more software to streamline services and expanded our supplies to ensure availability of high end / top quality materials.
QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?
Yes, we would characterize employees as satisfied. We offer top market pay and ensure a work life balance in an industry that sees a lot of burn out.
QR: “Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.
Not specifically, but we fully imbody our goal to achieve excellence for our clients who expect the best. Each employee is responsible for putting forward work they are proud of.