Liv Companies LLC

by Emily Blackburn

David Pollard

Russell Head






Burr Ridge, IL
GQ All-time Recommend Rate: 100%
GQ 2020 Recommend Rate: 100%
Number of Jobs in 2020: 15
Type of Firm: Design/Build
CEO: David Pollard, Russell Head

1. Demand for services is stronger than ever. Supply delays are widespread. Building product prices are rising. Please name the concrete steps you take to keep customers satisfied as timelines and prices are fluctuating?

In our first conversation with any prospect we set the expectation that there are a lot of unknowns in supply chains right now. Our preliminary design steps, however; are completely outside the control of the volatility of the construction industry. We urge our prospects to use their time to properly plan their project on paper so that we can advise them in the best steps forward when it come time to build. Proper and professional planning on the front end is paramount to any successful remodeling project – now more than ever.

2. A good remodeling or home improvement firm knows the limits of its capabilities to take on additional work. What do/would you communicate to clients when you cannot handle their job and must decline their inquiry?

Our goal is to help any prospect, so we welcome initial inquiries with a digital questionnaire. This then allows us to respond to them accordingly. If their timeline is long, we can plan out a course of action to get them on our calendar when we have openings. If their timeline or project is not a good fit, we happily refer them to a colleague that may be able to help.

3. During busy times like these, operational adjustments are needed in order to take on more work, often with the same level of staffing. What steps have you taken to ensure a quality experience despite the added workloads for your team?

We live by the mantra. “Get Better Every Day”, so the current market conditions have crated an opportunity for us to LEAN our processes, refine our systems, and eliminate waste. We have also created internal committees to collectively get things done, and worked to better cross-train employees across different roles so everyone can help each other out.

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