GQ All-time Recommend Rate: 98.88
GQ 2019 Recommend Rate: 100
Number of Jobs in 2019: 31
Type of Firm: Design/Build
CEO: Steven Ramaekers
The COVID-19 pandemic changed homeowner interactions. What measures do you use to signal an extra level of care when working in or around a client’s home?
We prepared each site as if it were an RRP project. Full dust walls, carpet and floor protection, negative air machines to promote air exchange in the space, a health screening QR poster checklist required for entry on each project, a QR cleaning checklist poster and procedure, a hand washing station on each project, protocol for cleaning and work safe practices, a Re-Pre-Construction walk through to go through these protocols with the client, a sign off sheet to continue with the project post COVID restrictions being lifted.
Seamless communication technology is now both necessary and expected. How have you used new technology platforms to promote better customer communication and satisfaction?
Our Re-Pre-Construction walk through’s were done through Zoom, and the documentation on protocols was uploaded into DocuSign and sent over to the client’s prior to our meeting for their review. As we had our meeting we followed the check list and made any notes within the document as they were discussed. Upon completion of this meeting we had the client’s sign off that they had completed the review and that they would allow us to continue work on their home.
What was your message to clients with projects in progress in order to keep them happy and satisfied during the uncertainty of the stay-at-home period?
We continued to echo the rules and guidelines outlined by our governor, while nuturing clients through their selection processes, and continue working internally (Michigan was entirely shut down) while using weekly touch points to keep clients informed on our current status. This was echoed through our construction software platform – Co-Construct – to note these messages. As we opened back up we followed the safe practices outlined by the CDC, OSHA, and local health departments, and applied those practices to our job-sites.