Ocean City, N.J.
materabuilders.com
GQ All-time Recommend Rate: 100%
GQ 2022 Recommend Rate: 100%
Number of Jobs in 2022: 857
Type of Firm: Full-service Remodeler
CEO: Bob Matera
QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?
- Team meeting every morning
- Clear communication with our clients
- Putting quality, fit and finish first.
- Alliances with our manufactures:
- Andersen Certified Installer
- Weiland Certified Installer
- Therma-Tru doors Certified Installer and warranty service
QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?
Pay our employees well with the best befits in our area. Treat them with respect and let them know they matter and are heard.
QR: “Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.
We treat our clients and employees the same way we want to be treated.
- Kind
- Respectful
- Clean