GQ All-time Recommend Rate: 100
GQ 2019 Recommend Rate: 100
Number of Jobs in 2019: 84
Type of Firm: Full-service Remodeler, Home improvement/Replacement
CEO: David McBride
The COVID-19 pandemic changed homeowner interactions. What measures do you use to signal an extra level of care when working in or around a client’s home?
Placed wash stations at each job site with waste buckets underneath. All wash stations were fully stocked with towels, soap, sanitizer. Communicated with all of our current job owners about our PPE protection that our lead carpenters would be utilizing on the jobsite. We also asked our customers to keep social distancing and wearing a mask if they needed to ask the lead carpenter a question. We also are disinfecting the job site daily.
Seamless communication technology is now both necessary and expected. How have you used new technology platforms to promote better customer communication and satisfaction?
We utilize Zoom for our weekly staff meetings, site visits and when meeting with clients to discuss their project needs
What was your message to clients with projects in progress in order to keep them happy and satisfied during the uncertainty of the stay-at-home period?
We stayed in constant communication with our clients informing them that we would be back to work as soon as the stay safe, stay home executive order allowed.