McCann Window & Exteriors Inc

by Emily Blackburn

Northbrook, Ill.
GQ All-time Recommend Rate: 94%
GQ 2022 Recommend Rate:
Number of Jobs in 2022:
Type of Firm: 
Home improvement/Replacement
Kevin McCann

QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?

We implemented better communication, giving monthly updates about delays in the production, and expected completion times.

QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?

We have a tradition of a weekly team lunch to gather and exchange personal and company information.
We strive to respect and listen to each other while being proud of doing excellent work.

QR:Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.

Yes, our purpose is to be a resource to the community. We keep current a list of other home improvement services and companies. Even if our services and products don’t meet a client’s current needs, we are happy to point them to another provider.

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