McLennan Contracting Inc.

by Emily Blackburn

Lancaster, Pa.
GQ All-time Recommend Rate: 99%
GQ 2022 Recommend Rate:
Number of Jobs in 2022:
Type of Firm: 
Alison McLennan, Tim McLennan

QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?

We have always been a technology-forward company, and that was helpful during the pandemic because we were able to pivot quickly to virtual sales and design meetings. This made the remodeling process more convenient for our clients, and gave them peace of mind by minimizing close contact during the height of the pandemic. In addition to virtual meetings, our cloud-based project management software provides clients with real time updates on their project selections and scheduling, and direct messaging access to our team. This streamlines communication and ensures clients are informed and engaged throughout the process.

To combat supply chain delays during the pandemic, we also modified our design process to support clients in making long-lead selections earlier, to minimize the pre-production waiting period. This, in combination with expanding our trade partner and vendor network, allowed us to maintain overall pre-pandemic project timelines.

QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?

In 2022, through an independent employee surveying company, McLennan was named one of the Best Workplaces in Lancaster County! We are passionate about creating a supportive, empowering, and collaborative company culture. We aim to accomplish this by providing continual opportunities for growth and advancement, matching people with positions in which their natural strengths will shine, encouraging innovation from all team members regardless of position, and providing industry-leading compensation and benefits.

QR:Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.

We are definitely a purpose-driven organization. We believe our higher calling as a company is to enrich the lives of our clients, their families, and our team. This happens in part through the tangible results of building beautiful, functional spaces, but it also plays out in the way we treat one another and follow the golden rule. Our purpose is to make lives better through our conduct, compassion, and remodeling expertise.

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