Gardiner, N.Y.
mcmahonscontracting.com
GQ All-time Recommend Rate: 100%
GQ 2022 Recommend Rate: 100%
Number of Jobs in 2022: 20
Type of Firm: Design/Build, Full-service Remodeler
CEO: Thomas McMahon
QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?
We developed Covid protocol and increased, communication through text, email, and zoom while providing increased level of transparency and proactive project management. We remained flexible and went out of our way to accommodate the communication needs of our clients before they asked for it. We educated them about the latest news in the industry and included them in meetings where we discussed how supply chain issues were being considered in project scheduling and management so that they could be part of the team and the solution rather than just a spectator of issues they have little say in.
QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?
McMahon’s Contracting shows respect to workers and flexibility of scheduling when needed. We pay our people promptly for their work without exception.
QR: “Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.
Nope. We are old-school with one purpose: To provide the absolute best quality possible on every project.