Momentum Construction

by Emily Blackburn
Adam Zylka
Drew Martin

Howell, Mich.
buildwithmomentum.com
GQ All-time Recommend Rate: 97%
GQ 2021 Recommend Rate: 100%
Number of Jobs in 2021: 40
Type of Firm: Full-service Remodeler
CEO: Adam Zylka, Drew Martin

Business technology and business software are offering new ways for remodelers and home improvement professionals to improve client experience and customer satisfaction. In what ways are you using software or technology to improve client experience?:

Momentum Construction has strived to create transparency with its customers. Every aspect of our projects from document storage to warranty are completed through our cloud based Project Management software. The items that historically cause clients the most stress like project finances and schedules are kept up to date and readily available. Because your average family is so busy with their careers, children activities and the overall fast pace of life, Momentum works hard to eliminate stress by over-communicating with Daily Logs and Weekly Reports.

Rising costs for labor and building materials along with higher inflation on everything else is forcing remodelers and home pros to raise prices dramatically. Tell us about the most effective ways you are passing along these rising prices to your clients?:

It’s no secret we are all faced with challenges through inflation. Momentum is aware our clients have to bear the brunt of these cost increases. In many ways they are unavoidable. However, we maintain a lean management team to reduce the overhead burden while still delivering high level customer service and quality craftsmanship. The combination of our extremely experience and talented staff along with our system based approach, reduces the our clients financial investment.

Supply shortages have required you to ask clients to go back and pick another finish or building material. What are your tips for handing these product trade-off conversations?:

First, we start by setting the expectations of these risks, however we also start our Selection Process up to 6 months in advanced to avoid material availability issues. In the event we cannot avoid a discontinued material or product in short supply our Design Manager quickly reacts to providing client comparable options. We recommend being proactive, honest and quick to react to any material trade-off conversations.

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