Signal Hill, CA
GQ All-time Recommend Rate: 93.33
GQ 2019 Recommend Rate: 100
Number of Jobs in 2019: 30
Type of Firm: Design/Build
CEO: Ben Morey
The COVID-19 pandemic changed homeowner interactions. What measures do you use signal an extra level of care when working in or around a client’s home?
At Morey Remodeling we practice social distancing by maintaining a minimum 6-foot distance from others.|We provide personal protective equipment (PPE) such as gloves, goggles, face shields and face masks as appropriate for the activity being performed. Stagger the trades as necessary to reduce density and maintain minimum 6-foot separation social distancing. Discourage workers from using other workers’ phones, desks, offices, work tools and equipment. If necessary, clean and disinfect them before and after use. Post, in areas visible to all worker, required hygienic practices including not touching face with unwashed hands or with gloves; washing hands often with soap and water for at least 20 seconds; use of hand sanitizer with at least 60% alcohol, cleaning AND disinfecting frequently touched objects and surfaces such as workstations, keyboards, telephones, handrails, machines, shared tools, elevator control buttons, and doorknobs; covering the mouth and nose when coughing or sneezing as well as other hygienic recommendations by the CDC.
We have placed wash stations or hand sanitizers in multiple locations to encourage hand hygiene. We also require anyone on the project to stay home if they are sick, except to get medical care.
Seamless communication technology is now both necessary and expected. How have you used new technology platforms to promote better customer communication and satisfaction?
Communication has always been essential part of our remodeling process and is even more critical during these times. At Morey Remodeling Group, we now offer video conferencing and virtual design consultations via Zoom and our Construction Management Software allowing us to stay connected with our clients at all times.
What was your message to clients with projects in progress in order to keep them happy and satisfied during the uncertainty of the stay-at-home period?
Here at Morey Remodeling Group, our top priority is keeping our clients and community safe and healthy as we continue to closely monitor the the virus and any precautionary steps we need to take. This includes additional procedures to clean an disinfect surfaces regularly, and training team members on safe hygiene practices.We will continue best practices for our in-home visits and showroom appointments as guided by the CDC and county orders. We are prepared to navigate through these challenging times while keeping everyone’s safety in mind. We continue to provide the best service and remodeling experience.