Morris Builders Inc.

by Emily Blackburn

Rockford, Mich.
GQ All-time Recommend Rate: 94%
GQ 2022 Recommend Rate:
Number of Jobs in 2022:
Type of Firm: 
Joy, Aubrey, Gavin and Kirk Morris

QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?

Morris Builders Inc. proceeded to listen and communicate with clients. We changed our travel selection process to in-house and digital concepts. We also continuously kept in contact with suppliers to inform clients of lead times and project updates. Lastly once projects were completed we sent out our Guild Quality customer surveys to assess what went well and what we would change for future projects based on client responses.

QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?

Morris Builders Inc. team is extremely happy and blessed. They know they are a part of a team and family, not just a number. We keep a good pulse on our everyone.  We are continually doing team building events, lunches and check-in’s.

QR:Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.

Yes, Morris Builders Inc. is purpose driven. Monthly during our team production meetings, we read our mission and vision statements and reflect how we continue to execute them. Focusing and executing those impact our procedures, culture, and industry and team.

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