GQ All-time Recommend Rate: 93.56
GQ 2019 Recommend Rate: 100
Number of Jobs in 2019: 47
Type of Firm: Design/Build|Full-service Remodeler
CEO: Kirk Morris
The COVID-19 pandemic changed homeowner interactions. What measures do you use to signal an extra level of care when working in or around a client’s home?
We follow the industry standard COVID19 Response plan assuring the least amount of client contact with our team and vendors. Each team member fills out a daily site survey exposure sheet to determine if they have any symptoms and their temperature is taken prior to entering a work site. Work surfaces are sanitized multiple times throughout the day. If a client, employee or vendor is showing cold or flu-like symptoms, we may suspend work on the project until we are in agreement that there is no risk to the client, worker and vendors.
Seamless communication technology is now both necessary and expected. How have you used new technology platforms to promote better customer communication and satisfaction?
We updated our website and social media to let current and potential clients know that we were ready to meet with them virtually using a combination of video conferencing tools, cell phones and software to provide an entirely virtual consultation to line up new projects and still service projects in the works, while still maintaining proper social distancing. We had increased volume during this time and having the ability to connect virtual was crucial in securing business.
What was your message to clients with projects in progress in order to keep them happy and satisfied during the uncertainty of the stay-at-home period?
We checked in with our clients on a regular basis via email, phone call or virtual meetings. We updated them on any new information as far as re-opening the Construction industry in Michigan. We kept them informed of any material delays for the project due to COVID19 and we assured them of our safety precautions once authorized to resume business.