Mountainwood Homes

by Emily Blackburn

Tigard, Ore.
mountainwoodhomes.com
GQ All-time Recommend Rate: 96%
GQ 2022 Recommend Rate:
94%
Number of Jobs in 2022:
87
Type of Firm: 
Design/Build
CEO:
Robert Wood

QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?

It has not been easy to maintain client satisfaction in recent years. We communicate expectations up front and throughout the construction cycle. We have dedicated resources (people) to manage and track supply chain problems. We also suggest products that are available to our clients.

QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?

Yes, we would describe our employees are happy. There are a few ways we keep our team happy. First, we schedule regular team activities. Whether doing a fun activity such as bowling or leading a team training session, we use our team meeting time to have fun or meet as a group. We also hold informative activities where we discuss topics so we can learn and grow. We also participate in community service activities throughout the year, such as packaging food at a food bank or painting and landscaping projects at a homeless shelter, which has been a team favorite.

QR:Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.

Yes, we operate a purpose-driven organization. We take care of our teammates and drive excellence through the building process. We continuously improve and provide a great experience for ourselves and our clients.

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