Mr. Roofing, Inc.; Roof and Solar Installation

by Emily Blackburn

South San Francisco, Calif.
GQ All-time Recommend Rate: 98%
GQ 2022 Recommend Rate:
Number of Jobs in 2022:
Type of Firm: 
Home improvement/Replacement
Carlos Rodriguez

QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?

We over communicated as much as we could. Supply-chain issues are the reason our customer satisfaction scores were slightly lower than our all time scores. Overall, our customers appreciated the extra communication around delays or other issues.

QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?

I would characterize our employees as happy and satisfied. The top reasons are that we keep them working all year long and we acknowledge them for their contributions to our company and our customer satisfaction.

QR:Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.

Yes. We make all our decisions, easy or hard, around our Mission and Vision as a company.

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