San Diego, CA
GQ All-time Recommend Rate: 96.23
GQ 2019 Recommend Rate: 100
Number of Jobs in 2019: 12
Type of Firm: Design/Build|Full-service Remodeler
CEO: Gregg Cantor
The COVID-19 pandemic changed homeowner interactions. What measures do you use to signal an extra level of care when working in or around a client’s home?
I worked closely, one on one with all of our staff to help them adapt to be successful and be in a good place emotionally. I contacted all clients to discuss our safety plan and their needs. I contacted subs and trade partners to make sure they were on board to follow our policies and procedures. I contacted building officials to make sure their safety concerns were heard and covered. As a company, we were early adopters and implemented protocols over and above what was required by law.
Seamless communication technology is now both necessary and expected. How have you used new technology platforms to promote better customer communication and satisfaction?
We use many forms of communication and ramped up our use of Builder Trend. Our projects include remodels and new construction with local and out of state clients. With the power of BuilderTrend and our own systems that are adapted to each clients needs, our service has not suffered all. I have made excellent communication a priority with clients, staff, trade partners and government bodies. Our communication has only improved with COVID-19.
What was your message to clients with projects in progress in order to keep them happy and satisfied during the uncertainty of the stay-at-home period?
We had policies and procedures in place well before stay-in-place was required. Our eyes and ears were always open. We are always responsive and adaptable to meet clients concerns even if that meant pausing or stopping.