Columbus, Ohio
natureviewexteriors.com
GQ All-time Recommend Rate: 100%
GQ 2022 Recommend Rate: 100%
Number of Jobs in 2022: 35
Type of Firm: Design/Build, Full-service Remodeler, Home improvement/Replacement
CEO: Chuck O’Neil
QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?
We remained completely transparent about any material shortages or delays. Also – constant communication with a customer even if we are at a stand still due to shortages or delays.
QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?
Yes, we are a small family owned business so all relationships are very personable. Also – recognition of all the hard work everyone does.
QR: “Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.
I believe so, we often check in with everyone from the office to the crew to see if everyone is satisfied and sees their future remaining in our company. We encourage everyone to step up into higher positions and train them accordingly from the beginning.