OakTree Management Group LLC

by Emily Blackburn
Manuel Aguilar
Eric Riojas

San Antonio, Texas
GQ All-time Recommend Rate: 100%
GQ 2021 Recommend Rate: 100%
Number of Jobs in 2021: 50
Type of Firm: Home improvement/Replacement, Restoration
CEO: Manuel Aguilar, Eric Riojas

Business technology and business software are offering new ways for remodelers and home improvement professionals to improve client experience and customer satisfaction. In what ways are you using software or technology to improve client experience?:

From 1st contact with our customers we utilize Sales Rabbit, our canvassing software to keep our canvassing organized. Hail Recon is our storm service which maps areas affected by storm damage, so we are able to canvass areas where there is a need for our service. Keeping organized is key in restoration and our CRM, JobNimbus allows us to coordinated our sales volume effectively for our customers. Its an unending list of how technology is changing our industry and the customer experience. From inspection apps, to drone technology, and a number of new ways to keep the customer informed through the process.

Rising costs for labor and building materials along with higher inflation on everything else is forcing remodelers and home pros to raise prices dramatically. Tell us about the most effective ways you are passing along these rising prices to your clients?:

Effective ways, that’s such a pleasant way of putting it. Rising prices are not going away. However 90% of our business is storm damage restoration. Which means, regardless of inflation our customer’s cost remains the same. Its their deductible.

Supply shortages have required you to ask clients to go back and pick another finish or building material. What are your tips for handing these product trade-off conversations?:

Covid and supply chain issues have changed everything. You must effectively prepare your customers for the limited choices available. Color, style, finish…not everyone is going to get exactly what they want, but we do our best to provide some options for our customers.

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