Ozarks Remodeling & Design

by Emily Blackburn

Springfield, Mo.
GQ All-time Recommend Rate: 98%
GQ 2022 Recommend Rate:
Number of Jobs in 2022:
Type of Firm: 
Design/Build, Full-service Remodeler
Aaron Wyssmann

QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?

Focus on great communication and we continue to work to improve in this area.  We have always worked to have a weekly meeting with our customers so that they know what we got done that week and what we plan to get done the following week.  Over communication is not possible.

QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?

I would say they are satisfied.   I would say the biggest thing is that we use the Great Game of Business in our company.  Whether we are doing well or not so well everyone knows.  Our goal then is to try and figure out as a team how can we fix those area that aren’t going so well to turn the ship around.  Sometimes that takes some time but we are always working to improve.  The feedback that the team members provide is taken seriously and we work to make changes around them.

QR:Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.

We do.   It is to “Impact and improve the lives of others.”  How we do that is by being “The trusted resource for homeowners.”

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