Preferred Siding Inc

by Emily Blackburn

Herndon, Va.
GQ All-time Recommend Rate: 99%
GQ 2022 Recommend Rate:
Number of Jobs in 2022:
Type of Firm: 
Home improvement/Replacement
Steve Ginsberg

QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?

I believe that the key to establishing strong relationships with our clients is through open communication and transparency at all times. During the pandemic we faced some difficulties that we’ve never experienced before and for the most part, the issues that we faced during the pandemic have somewhat normalized. Still the new challenges arise everyday and the open communication and transparency has helped our company tremendously in maintaining customer satisfaction.

QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?

I would characterize our employees and crews as both happy and satisfied. The key to this is open communication and giving employees the platform to express themselves in constructive ways. We offer flexible schedules for our employees, with the understanding that all employees are unique and many have personal passions they like to pursue outside of work. We believe that when we allow our employees to maintain a healthy work-life balance, this helps them thrive and increases the quality of their work and relationships with clients.

QR:Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.

Our company has always encouraged our employees to voice their ideas, small or big to make any improvements that can be made in productivity of our company. It’s very crucial to let our employees know that their contributions matter and that their ideas and opinions matter in making our company a successful company. Giving them a platform to voice their ideas and opinions was the best decision we’ve ever made.

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