Quality Home Products of Texas

by Emily Blackburn

CEO William McGraw

Houston, TX
GQ All-time Recommend Rate: 97
GQ 2019 Recommend Rate: 97
Number of Jobs in 2019: 2418
Type of Firm:  Water Treatment and stand-by Generators
CEO: William McGraw

The COVID-19 pandemic changed homeowner interactions. What measures do you use to signal an extra level of care when working in or around a client’s home?

We respected the social distancing guidelines, as well as technicians clean the surface area where they are working before and after each test with a disinfectant.

Seamless communication technology is now both necessary and expected. How have you used new technology platforms to promote better customer communication and satisfaction?

Quality offers virtual consultations where applicable and uses different meeting applications to conduct team meetings.

What was your message to clients with projects in progress in order to keep them happy and satisfied during the uncertainty of the stay-at-home period?

Our message was that Quality has and always will put our clients first. as an essential business we were able to move forward with in-progress projects by implementing all safety guidelines outlined during this pandemic.


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