Providence, R.I.
redhousedesignbuild.com
GQ All-time Recommend Rate: 98%
GQ 2022 Recommend Rate: 100%
Number of Jobs in 2022: 18
Type of Firm: Design/Build
CEO: Justin Zeller
QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?
We use GuildQuality surveys, once at the end of the design process and another at the end of construction. We also have regular client check-ins by our Project Developer, Lead Designer, and Project Manager throughout the process. Most importantly, we have a master production schedule that maps each project’s start and end date and we engineer our preconstruction order dates based on the future installation date to avoid any delays.
QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?
We take pride in our employees’ satisfcation. We offer healthy beverages and snacks daily in the office. We provide a team lunch every Tuesday. Quarterly, we have a dinner and happy hour at the office and several times a year we have an off-site meal or happy hour at a local establishment that family is also invited to.
We survey our employees twice yearly to measure satisfaction and have been holding steadily at a team high rating year after year. We also have annual check-ins to evaluate happiness and performance, and in some cases, weekly or biweekly 1-2-1 meetings with managers and employees to help improve.
QR: “Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.
Our mission is to enhance lives, and that’s what every one on our team strives to do with each project we complete. Beyond that, we participate in a team charity event once a year chosen by our employees (past years include The Gloria Gemma Breast Cancer Foundation and Habitat for Humanity). We recently started a company Sustainability Committee to explore options for reducing our waste and footprint. The committee will consider ways to make our office, vehicles, and projects more sustainable over time.