Redo Cabinets

by Emily Blackburn

Wood Dale, Ill.
GQ All-time Recommend Rate: 95%
GQ 2022 Recommend Rate:
Number of Jobs in 2022:
Type of Firm: 
Home improvement/Replacement
Mark Olsen, Greg Olsen

QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?

We made sure to keep communication at the forefront of the Customer’s experience. We tried to give realistic expectations on timelines due to supply-chain delays. Customer questions were answered in a very timely manner to ensure that the project ran as smoothly as possible and that the Customer was always taken care of. Being detail oriented from the point of sale down to the installation really helped set us apart from other companies.

QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?

Our employees are happy overall. We treat our employees like family. We promote a healthy work/life balance as we believe that your home life is just as important as the hours you put into the business. We have company parties to show appreciation and even had a chili cook-off. We make sure to check in on our employees’ well-being and take time to get to know people on an individual level.

QR:Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.

Yes, we are active in the tri-county community which includes partnerships with Habitat For Humanity, Northern Illinois Food Bank, and Faith Christian School. We believe in being a strong member of our community to be able to give back and that has been a core belief of our company from the day that it was established.

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