Remodeling Designs, Inc.

by Emily Blackburn

Miamisburg, Ohio
remodelingdesigns.com
GQ All-time Recommend Rate: 99%
GQ 2022 Recommend Rate:
100%
Number of Jobs in 2022:
21
Type of Firm: 
Design/Build
CEO:
Christine  Balsan, Erich L. Eggers

QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?

We always provide exceptional service by understanding the client’s expectations, striving to exceed those expectations as well as ensuring clear communications and coordination between our Project Manager and the Client.  In 2022, we strengthened our communication with our clients at first notice of any delay and kept them updated during every step of the project.  We weren’t perfect, but keeping the client informed allowed us to manage expectations against a vulnerable timeline.

QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?

Here at Remodeling Designs, Inc., company culture is extremely important.  One of our core values is “work is an important part of life and should be enjoyable.”  Thus, we believe that happy employees produce happy clients.  Our employees are empowered, respected, and trusted to manage their projects to meet the client’s timeline and budget.  We are one team working toward the same goal, to deliver superior customer service.

QR:Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.

Our purpose is to improve our clients’ lives by providing the highest quality Design/Build remodeling.  In doing so, we enable our team members to flourish and prosper.  Our mission, purpose and core values lead our employees and company to do the right thing at all times and in every situation.

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