Rolf Schroeder General Contractors, Inc.

by Emily Blackburn

Ivyland, Pa.
GQ All-time Recommend Rate: 100%
GQ 2022 Recommend Rate:
Number of Jobs in 2022:
Type of Firm: 
Design/Build, Full-service Remodeler
Rolf Schroeder, Derek Schroeder

QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?

First we continued our consistent open lines of communication between our company, clients, vendors, and trade partners.  We have always ordered materials in advance of starting projects, so we began ordering materials further out from the start date of projects to leave room/cushion for supply chain delays or elongated timelines.  These two major factors, along with several others, helped maintain and even increase customer satisfaction.

QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?

Our employees are happy.  We are a family run company and we treat our employees like they are family.  We keep open lines of communication between management and employees.

QR:Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.

Yes, very much so, which is why we have been in business for over 40 years.  There is not many companies in our area who can say they have been in business that long.

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