SandStar Remodeling and Interiors
Punta Gorda, FL
GQ All-time Recommend Rate: 98%
GQ 2020 Recommend Rate: 100%
Number of Jobs in 2020: 50
Type of Firm: Full-service Remodeler
CEO: Jim Sanders, Abbey Roloff
1. Demand for services is stronger than ever. Supply delays are widespread. Building product prices are rising. Please name the concrete steps you take to keep customers satisfied as timelines and prices are fluctuating?
We are constantly communicating the changes as they come to our attention, and keeping our clients informed of scheduling delays and price increases via both e-mails and phone calls.
2. A good remodeling or home improvement firm knows the limits of its capabilities to take on additional work. What do/would you communicate to clients when you cannot handle their job and must decline their inquiry?
We let them know up front during the initial call what our timelines are currently at so they can make the decision whether they can wait for us or pursue other avenues.
3. During busy times like these, operational adjustments are needed in order to take on more work, often with the same level of staffing. What steps have you taken to ensure a quality experience despite the added workloads for your team?
We have increased both our internal and field staff to accommodate the additional workloads. In addition, we are constantly monitoring the workload of our production staff and adjusting the production schedule to ensure they do not get overloaded and our quality suffers.