Crystal Lake, Ill.
GQ All-time Recommend Rate: 95%
GQ 2021 Recommend Rate: 90%
Number of Jobs in 2021: 18
Type of Firm: Full-service Remodeler, Other: Custom Homes
CEO: Peter Scholl
Business technology and business software are offering new ways for remodelers and home improvement professionals to improve client experience and customer satisfaction. In what ways are you using software or technology to improve client experience?:
CoConstruct, the software we use, has been an asset in project management. It keeps an open line of communication between the client, sub-contractors and us. All communication is stored in chronological order and notes can be taken and sent out when a communication is done via phone calls. Clients can submit questions, sub contractors can submit bids, it has made the process painless and seamless.
Rising costs for labor and building materials along with higher inflation on everything else is forcing remodelers and home pros to raise prices dramatically. Tell us about the most effective ways you are passing along these rising prices to your clients?:
Luckily, most clients are aware of the current rising costs of building materials and most understand it means a higher dollar amount on their projects. We charge based on market price. Our contracts also state that if material cost go up more than 5% the cost is passed on to the home owner.
Supply shortages have required you to ask clients to go back and pick another finish or building material. What are your tips for handing these product trade-off conversations?:
We help the client find similar in stock and ready to ship products to help manage the change.