Sullivan’s Island, South Carolina
GQ All-time Recommend Rate: 100
GQ 2019 Recommend Rate: 100
Number of Jobs in 2019: 6
Type of Firm: Design/Build
CEO: Sam Fowler, Jr.
The COVID-19 pandemic changed homeowner interactions. What measures do you use to signal an extra level of care when working in or around a client’s home?
Maintaining a safe job site has always been a priority of Sea Island Builders. It has become even more important with the emergence of Covid-19. Safe practices and social distancing requirements may have altered the way we do business, but Sea Island Builders is committed to protecting employees and subcontractors, while keeping our client’s projects on track. We’ve added sanitization stations, wash sinks, and increased the cleaning and cleaning products on site to help reduce the risk of unwanted transmission of any disease. We’ve also decreased the number of subcontractors allowed in the home to help ensure proper social distancing guidelines are adhered to. We’ve posted additional signage to ensure that everyone who enters the jobsite is educated on best practices and encourage anyone feeling ill to go home. We also have implemented temperature checks on job sites that are at or near completion to better monitor for symptoms we have added an additional thorough cleaningÂ before client move-in.
There is still so much uncertainty surrounding Covid-19 but Sea Island Builders remains committed to doing our part to prevent its spread.
Seamless communication technology is now both necessary and expected. How have you used new technology platforms to promote better customer communication and satisfaction?
We are hosting as many webmeetings as possible in lieu of in-person meetings. Our staff is now highly proficient in hosting Zoom meetings where the project team can gather and share information without really losing any of the capabilities of an in-person meeting. Sea Island Builders has always utilized electronic technology by using software and online records instead of paper so the transition to be able to share content has been fairly seamless for us. Our project management system is cloud based and used for scheduling, budgeting, and daily and weekly updates so again, no big shift here from the norm for us.
What was your message to clients with projects in progress in order to keep them happy and satisfied during the uncertainty of the stay-at-home period?
Clear and consistent communication with our clients is always key. The biggest emphasis shift on our active projects has been to make decisions even earlier so that proper materials can be procured to minimize the risk of delays due to supply chain issues. This allows ample time to alternate materials to be sourced if and when needed. We adjusted all of the owner selection and decision dates in our schedules which helps keep the entire project team aligned and focused on what is next.