Siding Pros Of Idaho LLC

by Emily Blackburn

Boise, Idaho
GQ All-time Recommend Rate: 100%
GQ 2020 Recommend Rate: 100%
Number of Jobs in 2020: 25
Type of Firm: Other: Home Exterior
CEO: Edward Lacey, Greg Chapman

1. Demand for services is stronger than ever. Supply delays are widespread. Building product prices are rising. Please name the concrete steps you take to keep customers satisfied as timelines and prices are fluctuating?

We’ve seen many ups and downs in the siding industry over the past 25 years, so we recognized in early 2020 that we needed to be proactive about keeping good employees, and having enough siding product on hand to weather a storm. While we are still by no means immune to the material shortages and other challenges related to COVID, we have experienced very little if any disruption to our project schedule.

2. A good remodeling or home improvement firm knows the limits of its capabilities to take on additional work. What do/would you communicate to clients when you cannot handle their job and must decline their inquiry?

Most of our customers appreciate clear communication combined with good old-fashioned honesty. We provide accurate estimates along with realistic time frames and let our clients decide if that works for them.

3. During busy times like these, operational adjustments are needed in order to take on more work, often with the same level of staffing. What steps have you taken to ensure a quality experience despite the added workloads for your team?

We’ve added additional employees as needed to meet the demand and increased workloads.

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