GQ All-time Recommend Rate: 92.88
GQ 2019 Recommend Rate: 94.32
Number of Jobs in 2019: 1267
Type of Firm: Solar PV installer: residential and commercial
CEO: Geoff Mirkin
The COVID-19 pandemic changed homeowner interactions. What measures do you use to signal an extra level of care when working in or around a client’s home?
As an essential business providing construction services that result in energy being delivered to our customers, SEW’s operations continue without interruption. We are honoring all scheduled (on-site/virtual) assessments/permitting, and all solar project installations – as you might imagine, most solar installation work is accomplished outdoors.
During site assessments (typically only requiring attic and electrical panel access), SEW representatives have been instructed to adhere to COVID-19 safety protocols. Our team members are taught to practice:
- Avoiding handshakes
- Maintaining social distance
- Frequently washing and sanitizing hands
- Wearing face masks and gloves (and shoe coverings when indoors)
- Off-site restroom use
Seamless communication technology is now both necessary and expected. How have you used new technology platforms to promote better customer communication and satisfaction?
Virtually Meeting with a Solar Analyst: We embrace technology for your benefit and safety. Our seasoned Solar Analysts continue to meet with homeowners like you, daily. These virtual visits are made possible with easy-to-use video applications like Zoom, Skype, Facetime, MS Teams, etc.
Using these platforms, our solar analysts are able to give a full presentation by sharing their screen, share documents, and even complete contracts to go solar using online document signing software.
What was your message to clients with projects in progress in order to keep them happy and satisfied during the uncertainty of the stay-at-home period?
As you might expect, SEW has instructed employees to stay home if they feel sick and/or have been exposed to others with flu-like symptoms. As an added precaution, we have invested in contactless body temperature scanners and perform routine checks with our crew members before they are allowed to visit client sites each morning.
Most of our operations team transitioned to working from their homes back in early April.
Current SEW Customers:
- For projects currently in production, we expect most installations to be completed on schedule. SEW installers have been instructed to adhere to the recommended disease prevention measures. We are remaining vigilant and this includes regular distribution of PPE (Personal Protective Equipment)
- Face Masks
- Shoe Coverings (indoor use)
We are also asking our customers to support us in preventing transmission of COVID-19. When our crew is on your property, please practice social distancing and wear a face mask. If anyone living in your home is ill, please notify someone on your SEW team right away.