Supplier Update: Speakman Focuses on Customer Service

by Emily Blackburn

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Glen Mills, Pa. (April 6, 2020) – The COVID-19 crisis has created unprecedented challenges not just for public health but also for businesses, including in the plumbing industry. Speakman, a manufacturer of premier shower heads and plumbing products, has been designated as an essential business that can keep operating during the “safer at home” order. Keeping employees safe is the company’s first priority but mitigating the negative business impact is also critical.

As a company with an almost 150-year history, Speakman has weathered many storms and has learned valuable lessons. “Even under regular business conditions, we are a company that’s well known for outstanding customer service,” says Adam Horwitz, Speakman’s general manager. “And with a long-term view on this issue we’ve decided to focus all of our efforts to supporting our customers and help them get through this trying time.”

Speakman is open for business, providing quotes and other services, and so far shipments are on time. The company is closely working with shipping partners to ensure timely pickup and delivery of all orders. Speakman customer service and sales representatives are proactively reaching out to customers – via phone and email – to identify any upcoming potential problems and put contingency plans in place.

Safety products represent a significant part of Speakman’s business, and the company encourages its customers to be proactive on their repair calls by utilizing personal protective equipment. Speakman offers a variety of safety goggles/gloves, shoe covers, and dust masks.

CEO and chairman of PPG Thomas Penner comments: “We are all in this together. Going above and beyond for our customers to help them navigate this scary time isn’t just the right thing to do, it will also set us – and our customers – up for a quicker rebound once the crisis is over.”

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