Storm Team Construction, Inc.
GQ All-time Recommend Rate: 90%
GQ 2020 Recommend Rate: 100%
Number of Jobs in 2020: 436
Type of Firm: Home improvement/Replacement, Other: Windows & Doors
CEO: Chad Simkins, Matthew Wharton
1. Demand for services is stronger than ever. Supply delays are widespread. Building product prices are rising. Please name the concrete steps you take to keep customers satisfied as timelines and prices are fluctuating?
As a large and respected firm within the areas we operate, we believe in maintaining great supplier relations. Through years of working with our major suppliers and distributers, we have developed very strong ties to these organizations and are well-informed of developing trends such as shortages or material price increases. This allows us to develop strategies to place ourselves constantly ahead of the curve on such things. Although this does not keep us fully exempt from shortages, in that instance, we maintain great communication with our customer base, keeping them informed from the beginning is the first step in our transparent relationship built off of trust. This trust allows us to adapt relatively quickly if there is a shortage or a material needs to be changed in order to complete our project. One of the many things that set us apart from other firms is that we believe in sourcing all of our required materials prior to even starting a project so as to not lead our customers into a belief that just because we have started we won’t experience delays. By possibly delaying a start to a project in order to ensure we have the materials on hand to complete it is what we have found to be the best practice.
2. A good remodeling or home improvement firm knows the limits of its capabilities to take on additional work. What do/would you communicate to clients when you cannot handle their job and must decline their inquiry?
With over 13 years in the construction industry and holding both roofing and general contractor licenses in the states we operate has allowed us to develop a robust portfolio of trades we are able to complete. However, certain trades would require specific licenses or expertise. In this case, we would always refer a customer to a known and trusted contractor only if we have previously seen or been privy to the work they have completed. In the rare case that we should just not be able to make a referral we would always direct that customer to a licensed and insured contractor with great reviews. Again, as a large firm we believe in managing expectations as much as we do our work. Any perspective client is given our timelines and capabilities and is encouraged to make an informed decision.
3. During busy times like these, operational adjustments are needed in order to take on more work, often with the same level of staffing. What steps have you taken to ensure a quality experience despite the added workloads for your team?
Storm Team Construction practices a very high standard code of ethics with our employees. We understand to provide high-level customer satisfaction, it start with employee morale. Operational meetings have been set in place to clarify expectations, receive suggestions, review job descriptions and move around job duties as necessary in order to be as efficient as possible. Utilizing an open-door policy and maintaining a family-oriented feel within the company, we are always receptive to employees opinions and ideas. Due to the culture formed here, even during busy times, our employees are committed to getting the job done with a smile knowing they are valued.