Supplier Update: Fisher & Paykel Expands Global Call Center

Appliance Manufacturer Seeks to Continue Meeting Customer Needs

Qualified Remodeler is posting messages from suppliers to their remodeling and home improvement customers. This is a service during a time when business communication can be critically important. If you have a message for your customers, send them to for possible inclusion.

1 April, 2020

In these trying times, staying connected with each other is more important than ever. We invite you to connect through our digital channels and will provide updates as the situation evolves on our website. As a part of our ongoing response to COVID-10, Fisher & Paykel is working closely with teams around the world to ensure we provide a safe environment for our people, our customers, and our commercial partners. Our business continues to operate with the same high standard of service we pride ourselves on at Fisher & Paykel, but with some changes around the way we work. We have expanded our global call center to make sure that we can respond to every customer need. Our customer service team, working closely with our product teams, are well versed in the at-home solutions that may allow for troubleshooting. Our warehouse, logistics and factory service teams are working on an ‘essential employee only’ schedule and are being guided through a contactless service process in consultation with each customer.

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