Aptos, Calif.
talmadgeconstruction.com
GQ All-time Recommend Rate: 100%
GQ 2022 Recommend Rate: 100%
Number of Jobs in 2022: 11
Type of Firm: Design/Build, Full-service Remodeler, Home improvement/Replacement
CEO: Jeff Talmadge, Andrew Talmadge
QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?
Excellent Communication is our main goal at Talmadge Construction. We pride ourselves on keeping our clients informed about many facets of their projects. We have a tried-and-true process that we follow on ever job that allows us to be organized and efficient. Our clients get used to a level of customer service that is unparalleled. During the pandemic this was especially important due to supply chain issues. We made sure our clients understood what to expect. This made our clients feel heard and like we were on their side. Managing our clients’ expectations through excellent communication and our process made our clients feel more then satisfied with their experience working with us.
QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?
At Talmadge Construction we have several employees who have worked for the company for 18 years or more. Employee retention is a major goal for us. One way we have been able to keep our employees happy is with our “family- first” policy. Our employees understand that we value their families above all else. We provide flexibility so if an employee needs to attend to family matters, they can feel good about that decision.
QR: “Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.
Our purpose is not just residential remodeling. We believe in supporting our community as well. At Talmadge Construction we have been supporting and volunteering in our community for 35 plus years. Our main focus is on educational activities. We have supported such organizations as Cabrillo College, CTE (California Technical Education) and the Emeril Lagasse Kitchen Project at a local elementary school.
We are always looking for opportunities to lend our hand in our community and encourage our employees to do the same.