Asheville, N.C.
seanperryinc.com
GQ All-time Recommend Rate: 97%
GQ 2022 Recommend Rate: 97%
Number of Jobs in 2022: 8
Type of Firm: Full-service Remodeler
CEO: Sean Perry
QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?
Throughout our 26 years in business, The Hands of Sean Perry Co. has always focused on ensuring our clients’ satisfaction regardless of any project challenges — including those brought on by the global pandemic. At a time when most companies were faced with finding new ways to accomplish their goals, we met some of those specific challenges by adding a new team member to act as our project liaison. With over 18 years of experience in client service, she shepherds our customers from initial contact all the way through to the completion of their projects. We also doubled our estimating staff to provide a more streamlined, client-friendly process with “no surprises” communication.
QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?
Very happy and satisfied. We hire to ensure a new team member will be a good fit within the team. We try to select challenging projects that allow them to use their skills and learn new ones. We are selective in the clients and the projects we take on. Over the past 26 years, we have experienced all types of customers and seen which characteristics usually result in a pleasant experience for all involved. We understand it may not always be financially the best choice to say no to a project. We know that deciding not to work with a particular client is in the best interest of both parties. The end result is clients often tell us how they enjoyed working with the team and that they will be missed!
QR: “Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.
At The Hands of Sean Perry Co., we pride ourselves as much on the integrity of our team members as we do in our award-winning construction. Whether it’s a multi-million dollar renovation or donating time and materials to save historic structures in the Great Smoky Mountains National Park, we strive to build integrity and purpose into every project we take on. We believe operating this way pays dividends in the work we do for our clients — and in our community — for generations to come.