Tomco Company Inc.

by Emily Blackburn
Tom Schiebout
Alan Hall

Andover, Minn.
tomcocompany.com/
GQ All-time Recommend Rate: 100%
GQ 2021 Recommend Rate: 100%
Number of Jobs in 2021: 21
Type of Firm: Design/Build, Full-service Remodeler
CEO: Tom Schiebout, Alan Hall

Business technology and business software are offering new ways for remodelers and home improvement professionals to improve client experience and customer satisfaction. In what ways are you using software or technology to improve client experience?:

We are using it for daily communication, Payment tracking, and Schediling.

Rising costs for labor and building materials along with higher inflation on everything else is forcing remodelers and home pros to raise prices dramatically. Tell us about the most effective ways you are passing along these rising prices to your clients?:

With honesty, when we meet with homeowners to discuss the cost of a project we discuss with them the areas where products have dramatically increased in price. Simply put, we have all had to deal with this in our jobs on some level. Most people understand the issues we are all facing.

Supply shortages have required you to ask clients to go back and pick another finish or building material. What are your tips for handing these product trade-off conversations?:

With honesty, when we meet with homeowners to discuss the cost of a project we discuss with them the areas where products have dramatically increased in price. Simply put, we have all had to deal with this in our jobs on some level. Most people understand the issues we are all facing.

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