Two Storey Building

by Emily Blackburn
Doug Storey

Bolton, Mass.
GQ All-time Recommend Rate: 99%
GQ 2021 Recommend Rate: 100%
Number of Jobs in 2021: 21
Type of Firm: Design/Build
CEO: Doug Storey

Business technology and business software are offering new ways for remodelers and home improvement professionals to improve client experience and customer satisfaction. In what ways are you using software or technology to improve client experience?:

We use Quickbooks for bookkeeping, Co-Costruct for project management and lead tracking, Ebility for time tracking, Microsoft Office for word, excel and powerpoint, We use the latest technology that help us move our business forward and best communicate with our customer to their preferred way of communication

Rising costs for labor and building materials along with higher inflation on everything else is forcing remodelers and home pros to raise prices dramatically. Tell us about the most effective ways you are passing along these rising prices to your clients?:

We use an open book approach and explain that while we will estimate the costs up front we must get their approval at point of purchase for any item and those cost may change. We try to help out customers make informed decisions about the best way to allocate their budget for a project.

Supply shortages have required you to ask clients to go back and pick another finish or building material. What are your tips for handing these product trade-off conversations?:

We try to over-communicate and follow up so that we are aware of when items will be available. When changes occur that impact our timeline we communicate that immediately to our customers so they are aware of any timeline changes. It is best to be patient and reasonable during these conversations as we are all in this unsettling time together.

Related Posts

Leave a Comment

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Accept Read More