GQ All-time Recommend Rate: 98%
GQ 2021 Recommend Rate: 92%
Number of Jobs in 2021: 28
Type of Firm: Home improvement/Replacement
CEO: Tim Sockwell
Business technology and business software are offering new ways for remodelers and home improvement professionals to improve client experience and customer satisfaction. In what ways are you using software or technology to improve client experience?:
We have implemented new software that allows us to reach out to the customer as soon as their lead comes in. The system sends a text and/or email to see when would be a good time to reach out to them to talk about their project. This has allowed us to connect to customers much faster, as well as work with their availability.
Rising costs for labor and building materials along with higher inflation on everything else is forcing remodelers and home pros to raise prices dramatically. Tell us about the most effective ways you are passing along these rising prices to your clients?:
When we do receive price increases from our manufacturers, we try to increase our prices as little as possible for the customers. When we do give out a quote, it is good for 30 days. This allows the customer time to make a decision without having to worry about the price changing.
Supply shortages have required you to ask clients to go back and pick another finish or building material. What are your tips for handing these product trade-off conversations?:
We have been in a pretty good position for this due to us working with multiple manufacturers. In the rare cases that one company does not have a certain color, we have been able to move them to another very similar product with that color available. We usually have an idea of what is or is not available, and we can help guide the customer to the right product for them.