Weidmann & Associates, Inc.

by Emily Blackburn
Daniel Weidmann
William Weidmann

Roswell, Ga.
GQ All-time Recommend Rate: 99%
GQ 2021 Recommend Rate: 100%
Number of Jobs in 2021: 11
Type of Firm: Design/Build
CEO: Daniel Weidmann, William Weidmann

Business technology and business software are offering new ways for remodelers and home improvement professionals to improve client experience and customer satisfaction. In what ways are you using software or technology to improve client experience?:

In addition to a variety of software programs used to manage the internal operation of the company, we added CoConsruct several years ago to improve our ability to provide the latest project information to our Project Managers. After becoming more familiar with the program, we now use it to communicate with key trade partners and are experimenting with using it as a primary tool for sharing information with our clients. However, in the interest of client service, we are inviting individual client to participate in this approach, rather than forcing all clients to use the program.

Rising costs for labor and building materials along with higher inflation on everything else is forcing remodelers and home pros to raise prices dramatically. Tell us about the most effective ways you are passing along these rising prices to your clients?:

To the extent possible, we are trying to maintain a fixed price model on our projects for the benefit of our clients. As we price a project, we are breaking it down into smaller increments, so a homeowner can consider dropping portions of the project to offset the increased cost of the project overall. With respect to allowance items, we are trying to get our clients to finalize their selections as soon as possible, so we can get products on order and lock in pricing as soon as possible. Rather than implementing a global escalation clause in our fixed price contracts, we have limited such language to the most volatile category – framing. Finally, on projects that are more appropriate for a cost-plus approach, we are following a cos-plus-fixed-fee model and fixing the one cost we can control – our fee.

Supply shortages have required you to ask clients to go back and pick another finish or building material. What are your tips for handing these product trade-off conversations?:

The key to managing client expectations with respect to supply chain issues is extensive. We update our clients continuously about changes impacting their project and, when we become aware of an issue that may require a change in materials, we identify suitable alternatives before we involve the client. This minimizes the time a client has to invest in the process of approving a change due to the supply issues.

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