Window World of Western MA

by Emily Blackburn

Belchertown, Mass.
GQ All-time Recommend Rate: 97%
GQ 2020 Recommend Rate: 98%
Number of Jobs in 2020: 1,070
Type of Firm: Home improvement/Replacement
CEO: Tim Drost

1. Demand for services is stronger than ever. Supply delays are widespread. Building product prices are rising. Please name the concrete steps you take to keep customers satisfied as timelines and prices are fluctuating?

We believe that the most important thing is to be transparent with our customers. We have navigated this year by being honest and upfront about any delays or price increases.

2. A good remodeling or home improvement firm knows the limits of its capabilities to take on additional work. What do/would you communicate to clients when you cannot handle their job and must decline their inquiry?

We would first thank the customer for considering us. If we are pressed to turn them away, we would take their information and offer to reach out to them when we are able to take on the work.

3. During busy times like these, operational adjustments are needed in order to take on more work, often with the same level of staffing. What steps have you taken to ensure a quality experience despite the added workloads for your team?

We are blessed with an incredibly talented group of people who strive for greatness everyday. Being a family business, our family is always ready and willing to make sure our customers are taken care of no matter what.

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