Lorton, Va.
GQ All-time Recommend Rate: 99%
GQ 2022 Recommend Rate:
Number of Jobs in 2022:
Type of Firm: 
Design/Build, Full-service Remodeler, Home improvement/Replacement
Waris Mojaddidi

QR: Your team was able to achieve high rates of customer satisfaction during the pandemic, a time of greater scrutiny because clients were at home more. There were also supply-chain delays. What measures did your firm take to maintain client satisfaction?

We understand that home renovation projects can be a stressful experience for our clients. That’s why we take extra steps to ensure that our clients are satisfied and that their renovation projects are as easy and stress-free as possible.

Here are some things we do.

1. We assign a dedicated project manager to each renovation project. This ensures that our clients have a single point of contact throughout their project, making communication easy and efficient.

2. We provide detailed timelines and schedules for each project. This helps our clients know exactly what to expect and when, thus eliminating any surprises or delays.

3. We use state-of-the-art project management software to keep our clients updated on their projects in real-time. This gives our clients access to their project information and progress at any time.

4. We have a team of experienced professionals who are committed to providing high-quality workmanship on every project. This guarantees that our clients’ expectations are met or exceeded.

5. We aim to keep our clients informed throughout the renovation process, communicating with them regularly to ensure that they are satisfied with the progress of their project.

QR: Firms with happier employees have higher levels of customer satisfaction. What are the top ways you are able to keep your employees happy and satisfied?

We believe that maintaining a positive and fun work environment is integral to our company’s success. Here are some of the things we do to maintain a positive and fun culture:

We foster open communication between management and staff. We promote constructive feedback, active listening, and open-mindedness to new ideas and suggestions.

We provide regular training and development opportunities to our employees to improve their skills and knowledge.
We recognize and celebrate our employees’ achievements, both big and small. We make sure to acknowledge hard work, dedication, and successes through various rewards and recognition programs.

We prioritize work-life balance for our employees. We recognize that employees who are able to balance work and personal life are more productive, and happier.

By fostering a positive and fun work environment, we are able to maintain a team of motivated and dedicated professionals who are passionate about their work. We believe that this contributes directly to our success as a remodeling company, and helps us to consistently deliver high-quality results to our clients.

QR:Purpose driven” companies, those that exist to effect change or take action on something bigger than their products or services, attract a younger, higher skilled employees who tend to be more engaged workers. Some firms connect their “purpose” to a written mission statement. Do you operate a purpose-driven organization? And in what ways does your firm extend itself to outside causes.

As a purpose-driven organization, we are determined to change the status quo and make remodeling a fun and enjoyable experience for everyone involved. This includes not only our clients, but also our employees, vendors, and partners. We believe that by fostering a positive and collaborative environment, we can achieve exceptional results while also creating a sense of belonging and fulfillment for everyone involved in the process. Our goal is to show that remodeling doesn’t have to be stressful or adversarial, but can be an engaging and rewarding process that results in beautifully transformed homes and happy client

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